Shipping policy

Hello Tasty – Delivery Information, Coverage and Charges

At Hello Tasty, we understand that receiving your order promptly and in good condition is just as important as choosing what to eat.

Our delivery service is designed to make ordering meals, local favourites and other available products convenient for customers across Abeokuta, Ogun State.

This Shipping Policy explains our delivery arrangements, service areas, delivery charges, estimated delivery times and customer responsibilities.

1. Delivery Location and Operating Base

Hello Tasty operates from:

1, Quarry Road, Panseke (Brown Building, Beside Ikija House), Abeokuta, Ogun State, Nigeria.

All delivery distance calculations originate from Hello Tasty Headquarters at this address.

The delivery fee is calculated using the road distance between our headquarters and the customer's selected delivery address.

2. Delivery Coverage

Our primary delivery coverage includes Abeokuta and surrounding areas, subject to operational availability.

Our service areas include:

• Quarry Road and surrounding areas.

• Panseke.

• Ibara.

• Ita-Eko.

• Ijaiye.

• Ake.

• Kuto.

• Obantoko.

• Oke-Ilewo.

• Abiola Way.

• Camp.

• Lafenwa.

• GRA.

• Onikolobo.

• Idi-Aba.

• Adigbe.

• Asero.

• Olomore.

• Oke Sokori.

Delivery availability may vary depending on the customer's precise location, road accessibility, vendor availability and operational capacity.

The availability of delivery to a particular address will be determined during checkout.

Being located within Abeokuta does not automatically guarantee that every address is currently serviceable.

3. Delivery Charges

Hello Tasty uses a flat rate-based delivery pricing model.

Our delivery charges consist of:

Base Delivery Fee: ₦2,250

The final delivery fee will be displayed during checkout before you complete your payment.

4. Service Charge

In addition to the delivery fee, a service charge of 15% of your order items subtotal applies.

For example:

• Order items subtotal: ₦10,000.

• Service charge (15%): ₦1,500.

• Delivery fee (5 km): ₦2,500.

• Total payable: ₦14,000.

The service charge and delivery fee are separate charges.

The service charge is calculated once per order and is not applied to the delivery fee.

5. Single-Vendor Delivery Policy

Hello Tasty currently supports one vendor per customer order.

Customers must select products from the same vendor when placing an order.

Multiple-vendor purchases within one basket, cart or checkout are currently unavailable.

If you wish to purchase products from different vendors, you must place separate orders.

Each separate order will have its own applicable service charge and delivery fee.

Multiple-vendor delivery may be considered as a future service enhancement but is not currently supported.

6. Order Processing and Preparation

After successfully placing an order, the relevant vendor will receive the order for processing and preparation.

Processing and preparation times may vary depending on:

• The vendor's operating hours.

• The type of products ordered.

• Order volume.

• Product availability.

• Preparation requirements.

• Operational circumstances.

Orders are subject to vendor acceptance and availability.

Where a vendor cannot fulfil an order, our customer support team will communicate the available options.

Please check the operating hours displayed on our platform before placing your order.

7. Estimated Delivery Times

Delivery times may vary depending on the order preparation time, delivery distance, traffic conditions, weather and other operational circumstances.

Any delivery estimate provided during checkout or through an order update should be treated as an estimate rather than an unconditional guarantee.

We aim to deliver orders as promptly as reasonably possible while maintaining the quality and condition of the products.

Customers will receive relevant order status updates through the communication channels supported by Hello Tasty.

8. Delivery Address and Customer Availability

Customers are responsible for providing accurate and complete delivery information.

Before submitting an order, please verify:

• Your full delivery address.

• Your neighbourhood or area.

• Your telephone number.

• Any useful landmarks.

• Any special access or delivery instructions.

Please ensure that you or an authorised recipient is available to receive the order.

If a rider cannot reach you using the information provided, delivery may be delayed.

Incorrect or incomplete addresses may require additional verification and could affect delivery availability.

9. Changes to Delivery Addresses

If you need to change your delivery address after placing an order, contact our customer support team immediately.

Address changes are subject to approval and operational feasibility.

A change of address may result in:

• A different delivery distance.

• A revised delivery fee.

• A longer delivery time.

• The inability to complete delivery to the new location.

Any revised delivery fee will be communicated before additional payment is requested.

Address changes cannot be guaranteed once an order has been dispatched.

10. Failed or Unsuccessful Deliveries

A delivery may be unsuccessful where:

• The customer provides an incorrect address.

• The customer is unavailable to receive the order.

• The customer's telephone number is unreachable.

• The delivery location is inaccessible.

• The customer refuses to receive the order without an agreed resolution.

• Circumstances beyond our reasonable control prevent delivery.

Where a delivery issue occurs, our team will make reasonable efforts to contact the customer and establish an appropriate resolution.

Any additional delivery attempt or associated charge will be communicated to the customer before it is applied.

Refund eligibility will be assessed according to the circumstances, our Terms of Service and applicable consumer protection laws.

11. Delayed Deliveries

Although we aim to deliver orders promptly, delays may occasionally occur due to:

• Heavy traffic.

• Weather conditions.

• Vendor preparation delays.

• High order volumes.

• Road closures or accessibility issues.

• Technical or operational disruptions.

• Other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact our customer support team.

We will make reasonable efforts to provide an update and assist with resolving the situation.

12. Missing, Incorrect or Damaged Orders

We want every customer to receive the correct order in good condition.

If your order arrives with missing items, incorrect products or visible damage, please contact us as soon as possible.

When reporting an issue, provide:

• Your order number.

• A description of the issue.

• Relevant photographs, where applicable.

• Any other information requested by our customer support team.

Each complaint will be reviewed fairly.

Where an issue is verified, an appropriate resolution may include a replacement, refund or another suitable arrangement, subject to applicable law.

13. Delivery Confirmation

An order may be marked as delivered once the rider or relevant fulfilment personnel confirms successful delivery.

Customers should check their orders upon receipt and report any discrepancies promptly.

If your order is marked as delivered but you have not received it, contact our customer support team immediately so that we can investigate.

14. Delivery Availability and Unforeseen Circumstances

Hello Tasty reserves the right to restrict or temporarily suspend deliveries to locations that are inaccessible, unsafe or outside our supported service area.

We may also temporarily suspend delivery operations due to severe weather, security concerns, operational disruptions or other circumstances that make delivery impractical.

Where an affected customer has already paid for an order that cannot be fulfilled, the applicable refund process will be initiated.

15. Contact Us About Your Delivery

For delivery enquiries, delayed orders, address corrections, missing items or other delivery-related concerns, please contact us:

Hello Tasty

Address: 1, Quarry Road, Panseke (Brown Building, Beside Ikija House), Abeokuta, Ogun State, Nigeria.

Telephone: 09116666040

Email: mail@hellotasty.app

Website: https://www.hellotasty.app

Please include your order number when contacting us about an existing order.

Thank you for choosing Hello Tasty.

We appreciate your trust and look forward to delivering your favourite meals and local essentials.

❤️ Real 9ja Food. Delivered with Love.

© 2026 Hello Tasty. All rights reserved.