Terms of service

Hello Tasty – Website, Shopping and Customer Terms

Welcome to Hello Tasty.

These Terms of Service govern your access to and use of the Hello Tasty website, online ordering platform and related services.

Hello Tasty is operated by WestCode Digital Solutions Limited, a CAC-registered Nigerian business (Registration Number 1405435).

By accessing our website, creating an account, placing an order or using our services, you agree to these Terms of Service. Please read them carefully before using our platform.

1. About Hello Tasty

Hello Tasty is a food and local goods ordering and delivery platform based in Abeokuta, Ogun State, Nigeria.

Our platform enables customers to discover participating vendors, browse available products, place orders and arrange delivery through our service.

Our mission is to deliver hot meals, essential goods and local favourites efficiently, with speed, transparency and a touch of local culture.

2. Eligibility and Customer Accounts

To use our ordering services, you must provide accurate and complete information when registering or placing an order.

You are responsible for:

• Providing a valid name and contact information.

• Providing an accurate delivery address.

• Keeping your account login credentials secure.

• Ensuring that information associated with your account remains up to date.

• All activities carried out through your account, subject to applicable law.

You must not use our platform for fraudulent, unlawful or unauthorised activities.

We reserve the right to restrict or suspend accounts where there is reasonable evidence of misuse, fraud or violation of these Terms, subject to applicable law.

3. Products, Vendors and Availability

Hello Tasty provides access to products offered by participating vendors.

Product descriptions, images, prices and availability are provided to help customers make informed purchasing decisions.

Please note:

• Product availability may change without prior notice.

• Images are illustrative and actual product presentation may vary.

• Vendors may occasionally be unable to fulfil an item.

• Product prices may change before an order is placed.

• Special requests are subject to vendor acceptance and availability.

Where an item becomes unavailable after an order is submitted, our team will communicate the available options to the customer.

4. Single-Vendor Ordering Policy

Hello Tasty currently supports one vendor per customer order.

Customers must select products from the same vendor when adding items to their basket and proceeding to checkout.

Purchasing products from multiple vendors within one basket or checkout is currently unavailable.

If you wish to purchase products from different vendors, you must place separate orders for each vendor.

Each order will have its own applicable service charge, delivery fee and payment requirements.

Hello Tasty may introduce multi-vendor ordering in the future. However, this functionality is not currently available.

5. Pricing and Additional Charges

All prices displayed on our platform are stated in Nigerian Naira (₦), unless otherwise indicated.

In addition to the product prices, the following charges apply:

A. Service Charge

A service charge of 15% of the order items subtotal applies to each order.

For example:

• Order items subtotal: ₦10,000

• Service charge: ₦1,500

B. Delivery Fee

Our delivery fee is calculated using the road distance between Hello Tasty Headquarters and the customer's selected delivery address.

Our pricing structure is:

• Base delivery fee: ₦1,500.

• Additional distance charge: ₦200 per kilometre.

• No free-distance allowance.

Delivery Fee = ₦1,500 + (Road Distance in KM × ₦200).

The actual road-driving distance is used for the calculation.

The applicable delivery fee will be displayed during checkout before payment.

C. Total Order Cost

Your total payable amount consists of:

• Order items subtotal.

• 15% service charge.

• Applicable delivery fee.

• Any other applicable charges clearly disclosed at checkout.

Customers are responsible for reviewing the order summary before confirming payment.

6. Orders and Order Confirmation

When you submit an order through Hello Tasty, you are making a request to purchase the selected products.

Submitting an order does not automatically guarantee that every item is available or that the vendor can fulfil the order.

Orders are subject to payment verification, product availability and vendor acceptance.

We reserve the right to decline or cancel an order where necessary, including cases involving:

• Unavailable products.

• Incorrect pricing.

• Payment verification failures.

• Invalid delivery information.

• Suspected fraudulent transactions.

• Operational or delivery limitations.

Where payment has already been received for an order that cannot be fulfilled, the applicable refund process will be initiated.

Customers will receive order updates through the communication channels supported by our platform.

7. Payments

Hello Tasty supports the payment methods made available during checkout.

These may include:

• Bank transfer.

All payments must be completed using the payment instructions provided during checkout.

Bank transfer orders are subject to successful payment verification.

Customers must not assume that an order has been paid for until the payment has been verified and the order status has been appropriately updated.

Hello Tasty does not request customer banking passwords, PINs or one-time passwords (OTPs).

8. Promotions, Discounts and Special Offers

Hello Tasty may provide promotional offers, discount codes, newsletter benefits and other special offers.

Promotional offers are subject to their individual terms and conditions.

Our newsletter welcome offer provides eligible subscribers with 20% off each of their first two eligible orders, subject to the applicable offer conditions.

Unless expressly stated otherwise:

• Discounts cannot be exchanged for cash.

• Discounts cannot be transferred to another customer.

• Promotional codes must be used according to their stated instructions.

• Discounts may not be combined with other promotions unless expressly permitted.

• Promotional offers may be subject to eligibility and availability conditions.

Any applicable discount must be reflected in the order summary before payment.

9. Order Changes and Cancellations

If you need to change or cancel an order, contact our customer support team as soon as possible.

Requests are subject to the order's preparation and fulfilment status.

Once a vendor has accepted an order or started preparing it, changes or cancellations may no longer be possible.

Nothing in this section removes any cancellation, refund or other rights you may have under applicable consumer protection laws.

10. Refunds and Disputed Orders

We aim to ensure that customers receive the products they have ordered as we do not offer automatic refunds at the moment.

If you experience any of the following, contact our customer support team:

• An incorrect order.

• Missing products.

• Damaged products.

• Products that do not reasonably match the order description.

• A payment made without a corresponding confirmed order.

• A duplicate payment.

• An order that was cancelled after payment.

Please provide your order number and relevant details.

Each complaint will be reviewed based on the circumstances and available evidence.

Where a refund is approved, it will be processed through an appropriate payment method in accordance with the applicable payment provider's procedures and relevant laws.

We do not guarantee that every complaint will automatically qualify for a refund, but we will assess each genuine complaint fairly.

11. Delivery and Customer Responsibilities

Customers must provide complete and accurate delivery information.

Please ensure that:

• Your delivery address is correct.

• Your telephone number is reachable.

• Someone is available to receive the order.

• Any necessary access or location instructions are provided.

Delivery charges are calculated according to the distance-based delivery pricing described in these Terms.

Delivery availability depends on Hello Tasty's supported service areas and operational capacity.

Further details are provided in our Shipping Policy.

12. Customer Conduct

Customers agree not to:

• Use the platform for fraudulent transactions.

• Provide false or misleading information.

• Attempt to manipulate displayed prices or payment amounts.

• Interfere with the security or operation of our platform.

• Harass vendors, riders, customer support staff or other users.

• Abuse promotional offers or attempt to obtain unauthorised benefits.

We reserve the right to take reasonable action where these conditions are violated, subject to applicable law.

13. Intellectual Property

All content on the Hello Tasty platform, including branding, logos, website design, text, graphics and other original materials, is owned by or licensed to Hello Tasty or its relevant rights holders.

You may not reproduce, distribute, modify or commercially exploit our intellectual property without prior written permission, except where permitted by law.

14. Privacy and Personal Information

We collect and process customer information to provide our services, manage orders, facilitate payments, coordinate deliveries, provide customer support and improve our platform.

Your personal information is handled in accordance with our Privacy Policy and applicable Nigerian data protection laws.

Please review our Privacy Policy for further information about how your information is collected, used, stored and protected.

15. Service Availability and Limitations

We make reasonable efforts to keep our website and services available.

However, we cannot guarantee uninterrupted access at all times.

Our services may occasionally be affected by:

• Scheduled maintenance.

• Technical issues.

• Internet or network disruptions.

• Payment provider interruptions.

• Vendor operational limitations.

• Circumstances beyond our reasonable control.

We will take reasonable steps to restore affected services and communicate significant disruptions where appropriate.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

16. Changes to These Terms

Hello Tasty may update these Terms of Service from time to time to reflect changes in our operations, services, platform functionality or legal obligations.

Updated terms will be published on our website.

Continued use of our platform after an update takes effect will be subject to the revised Terms, to the extent permitted by applicable law.

17. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria.

Any disputes arising from the use of our platform or services will be handled in accordance with applicable Nigerian laws and the jurisdiction of competent Nigerian courts.

Nothing in these Terms prevents a customer from exercising any rights available under applicable consumer protection laws.

18. Contact Information

For questions, complaints or assistance regarding these Terms, please contact:

Hello Tasty

1, Quarry Road, Panseke (Brown Building, Beside Ikija House), Abeokuta, Ogun State, Nigeria.

Telephone: 09116666040

Email: mail@hellotasty.app

Website: https://www.hellotasty.app

Thank you for choosing Hello Tasty.

❤️ Real 9ja Food.

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